Email, backup, CCTV, remote support, and technology equipment solutions.
Prime Tier Technology helps small and growing businesses set up, manage, secure, support, and protect the everyday technology they depend on — with both managed services and retail equipment options.
Software licenses, cloud storage, hardware, domains, hosting, travel, equipment rental/use fees, installation, and configuration are quoted separately unless included in a written quote.
Prime Tier Technology Services
Active services are available now. Future services are marked as coming soon and can be discussed during planning.
Email Management
Available NowBusiness email setup and ongoing administration for Microsoft 365, Google Workspace, and cPanel/domain email.
- Business email setup
- Domain and DNS record support
- Password resets and user changes
- MFA and basic account protection
- Outlook, webmail, mobile, and shared mailbox support
Backup Protection
Available NowBackup setup and review for critical files, workstations, and small business environments.
- External drive backup setup
- Veeam Agent setup
- UrBackup client/server setup
- OneDrive/Google Drive backup guidance
- NAS backup planning and monthly backup checks
Remote Support
Available NowSecure remote assistance for common business technology issues.
- Remote troubleshooting
- Email and Outlook support
- Software setup assistance
- Basic workstation support
- Approved sessions with support notes
General IT Support
Available NowPractical IT support for small offices, shops, restaurants, schools, churches, and professional firms.
- PC setup and optimization
- Windows updates and device checks
- Printer and basic network support
- Staff onboarding support
- Device inventory and documentation
Camera/CCTV Support
Available NowCamera installation, troubleshooting, maintenance, DVR/NVR checks, remote viewing setup, and replacement quotes.
- Installation support
- Troubleshooting and maintenance
- Remote viewing setup
- Cabling and power checks
- Custom quote by site
Retail Equipment Options
Available NowTechnology-related products and equipment can be sold, rented monthly, or quoted with buyout options where applicable.
- One-time equipment purchase
- Monthly equipment use/rental fee
- Buyout option where agreed
- Installation/configuration charged separately
- Custom quotes by item and scope
Pricing Structure
Simple starting points with room to quote properly based on users, devices, sites, support scope, equipment, retail purchases, rental/use options, and project requirements.
Omega
Pay-per-issue support for businesses that need help only when something goes wrong.
- Remote support billed hourly
- Onsite visits from JMD $7,500 minimum
- POS, CCTV, network, and general IT support quoted as needed
- No monthly maintenance commitment
Beta
Basic monthly support for businesses that need email management with optional add-ons.
- Email management
- Password resets and user changes
- Outlook/mobile support
- MFA and basic troubleshooting
- Add-ons available for backup, POS, CCTV, and onsite support
Alpha
Standard managed support for clients needing email, backup, remote support, basic security checks, and network management.
- Email + backup + remote support
- Basic security checks
- Network management included
- POS/CCTV/equipment options quoted by scope
Prime
Premium support for clients needing priority support, onsite allowance, monthly reviews, POS/CCTV options, and equipment solutions.
- Everything in Alpha by scope
- Priority support options
- Onsite support allowance where agreed
- Monthly review/report
- Equipment rental, sales, and buyout options
Business email setup starts from JMD $45,000. Backup setup, CCTV, POS, network, and website/digital work are quoted based on scope.
Prime Tier Technology also supports retail technology sales. Equipment can be purchased outright, rented monthly where available, or quoted with a buyout option.
About Prime Tier Technology
Prime Tier Technology is a growing Jamaican technology business built to support small and growing organizations with practical IT services, managed support, equipment solutions, and technology retail options.
Who We Are
Prime Tier Technology provides business-focused IT support for companies that need reliable help with email, backup, remote support, general IT, CCTV/camera systems, equipment, and technology setup.
- Managed IT support
- Email and backup services
- Remote and onsite assistance
- Technology equipment sales/rental options
How We Help
We help clients avoid downtime, protect important files, support their staff, document their systems, and make better technology decisions without needing a full internal IT department.
- Fast practical support
- Clear setup documentation
- Flexible monthly or break/fix options
- Support that grows with the business
Retail + Services
Prime Tier Technology is not only a service provider. We also support clients through technology retail options, including sourcing, selling, renting, installing, and configuring equipment where applicable.
- Equipment purchase options
- Monthly equipment use/rental options
- Buyout options where agreed
- Setup and configuration quoted separately
Meet the People
Clients should know who is supporting their business. This section can be expanded as Prime Tier Technology grows.
Oshane Walker
Founder / IT Support LeadOshane leads Prime Tier Technology’s service delivery, client onboarding, email management, backup support, remote support, documentation, retail/equipment support, and technology solutions.
- Business email and Microsoft 365 support
- Backup planning and restore coordination
- Remote and onsite IT support
- CCTV, POS, and equipment support coordination
- Client documentation and service improvement
Prime Tier Support Team
Growing TeamAs the business expands, this area can list technicians, support staff, sales contacts, and installation partners assigned to client service delivery.
- Technician profiles
- Support roles
- Installation partners
- Client service contacts
Future Team Members
Coming SoonThis section can later include professional photos, names, roles, certifications, and responsibilities so clients clearly understand who handles each service area.
- Operations support
- Remote support technicians
- CCTV/POS installers
- Account and billing contact
Contact Us
Reach Prime Tier Technology for managed IT support, email management, backup protection, camera/CCTV support, equipment purchases, rentals, and general technology assistance.
Phone / WhatsApp
Use this area for your official business phone and WhatsApp number.
- Remote support requests
- Quote requests
- Equipment inquiries
- Service follow-ups
Use this area for your official Prime Tier Technology business email address.
- Send service requests
- Submit quote details
- Request onboarding documents
- Ask about support packages
Service Area
Prime Tier Technology supports clients through remote assistance and scheduled onsite visits where available.
- Remote support available
- Onsite support by appointment
- Retail/equipment quotes available
- CCTV/POS/network work quoted by scope
Coming Soon
Future services that will be added as Prime Tier Technology continues to grow.
Cloud Server Management
Coming SoonFuture cloud server support and management services.
Cybersecurity Awareness Training
Coming SoonFuture staff training to help clients reduce email, password, and phishing risks.
PrimePOS System
Coming SoonFuture business system/POS solution for retail, restaurant, and supermarket workflows.
Free Review Process
Keep the sales process simple and professional.
Request Review
Client submits business details, users, devices, and current issues.
Check Needs
Review email, backup, remote support, CCTV, retail equipment, and security basics.
Prepare Quote
Send a written scope, package recommendation, equipment options, and pricing.
Start Service
Complete onboarding, approvals, setup, and handover documentation.
Book a Free Email & Backup Review
Let Prime Tier Technology review your business email, backup risk, remote support needs, equipment needs, and basic technology gaps before a small issue becomes downtime.
Use this form wording on the live website or connect it to WhatsApp/email when ready.